Discharge Medication Management Service

When a Policyholder is transitioning into or out of a hospital stay, the risk of medication errors increases. Frontier International Group's Discharge Medication Management Service is in place to help reduce the risk of medication errors by working closely with Policyholders and the hospital's discharge staff.

Discharge Medication Management Service can help with:

• streamlining the discharge process as it relates to medications
• evaluating medications for age appropriateness, diagnosis, dosages and frequencies, directions, current OTC meds, any meds to be discontinued, any known allergies, drug interactions, reactions and sensitivities
• coordinating patient education and training regarding medications
• discussing side effects and spotting potential problems
• assuring that the Policyholder departs the hospital with full knowledge of their diagnosis and the names of their medications

Please contact us for more information.

Debt Collectors Go After International Policyholders

U.S. healthcare providers use several resources to obtain compensation for unpaid services rendered to international travel and expatriate policyholders. One of the resources they use are debt collectors.

The Fair Debt Collection Practices Act controls how debt collectors may contact you regarding outstanding debts. You should know that the Fair Debt Collection Practices Act requires that debt collectors treat you and your client fairly and prohibits certain methods of debt collection. Of course, the law does not erase any legitimate debt that may be owed.

Here is a summary of questions and responses regarding the "fair debt collection practices" of a collection agency or collection attorney when calling a policy holder in an attempt to collect a medical debt that has occurred in the Unites States. If when contacted by a collector, you feel that they have violated any of the provisions listed below; please document the name of the collector and the agency he/she represents and kindly forward this information to Frontier International Group, Inc. so that we may notify the provider of the documented infractions and offending collection agency.

Please refer all calls from collectors on claims where Frontier International Group, Inc. is involved to our offices at 001.800.318.2090, we will be glad to address any issues on your behalf.

Read more about debt collectors here...

Frequent Questions from Policyholders

Frontier International Group has valuable tips and information in our Policyholder FAQ. Including tips to navigate the U.S. healthcare system, a physician's telephone consultation service, our U.S. provider search, how to deal with bill collectors and more.


Here is a sampling of questions from our Policyholder FAQs

Can Frontier International help me lower prescription drug costs?
What if I need to talk to a Doctor now?
Do you have any tips or information for patients?
What if I'm harassed by debt collectors?

What debts are covered?
Who is a debt collector?
How may a debt collector contact you?
Can you stop a debt collector from contacting you?
May a debt collector contact anyone else about your debt?
What Collection Agencies or Collection Attorney's CANNOT do.

Read our FAQs here...

Custom Solutions from Frontier International Group

Frontier International Group takes pride in our level of service offered in the competitive international insurance marketplace. We integrate custom solutions and adapt our services to fit the needs of our international Partners and Policyholders. This is part of commitment to unrivaled service and what sets us apart from our large corporate competitors.

Frontier International Group's proprietary Onyx™ platform is designed from the ground up to be flexible and adaptable to service customizaion while delivering repeatable performance and consistently superior service.

If you are looking for an international Partner in the U.S. that can adapt to your business model, give us a call, toll-free, at 1.800.318.2090, or contact us by email.

Frontier International Group - Pharmacy Services

Frontier International Group provides excellent access and service for international Policyholders seeking pharmaceutical products and services. Each and every request is handled with the utmost care and attention to detail to ensure that each Policyholder enjoys a first class experience.

International Policyholders face a unique set of challenges when securing prescriptions, pharmacy benefits and services. Frontier International Group understands the challenges and have tailored a pharmacy program to support international Policyholders. Each Policyholder is issued a VIP Number to track order histories and profiles, drug interactions and interventions, e-scribiing, loyalty rewards, and prescription transfers. And each Policyholder is assigned an individual concierge staff member who is available for prescription fullfillment, account information and who specializes in reimbursements and prescription plans to maximize your benefits.

Disease State Management Consultations as well as access to our industry exclusive Advisory Board specializing in areas of diabetes, hypertension, cardiology, oncology, hospice care, home care and emergency medicine.

Many name-brand prescription drugs are available in a lower cost, generic form which are identical to the name-brand offerings. We will price match generic prescription costs to offer Policyholders the lowest generic drug cost available. We specialize in hard to find and obtain medications and services including, custom compounding, respiratory products, diabetic supplies, specialty, "exotic" and high-cost drugs, and home health supplies.

Call us at: 1.800.318.2090

Frontier International Group's Partner Services

Frontier International Group is the first point of contact to a culturally diverse population of Policyholders and Providers. Our success is measured with every encounter, so each result must reflect positively on our Partners. We reinforce this core philosophy throughout our organization each and every day.


Client Services
Frontier International Group's services are provided at the intersection of international insurance and assistance companies, international Policyholders and international and domestic health service Providers.


Cost Containment Services
• Out-of-network medical claim mediation
• PPO Network access
• Cost reduction contracting services
• International payor services
• Medical auditing services
• Multi-lingual medical support
• Consultative services

Travel and Expatriate Health Services
• Medical evacuations
• Emergency response
• Acute hospitalization arrangements
• Healthcare Centers of Excellence contracting and coordination
• Physician referrals
• Pharmacy access
• Claims and policy information inquiries.

Maybe we can help you...
Frontier International Group provides services to organizations from the international insurance and assistance industries with a range of customized services and we are confident that we can be of value to your organization. Visit our contact page or call us at, +1 800.318.2090.

Frontier-24, International Services for Policyholders

Frontier-24 is always ready with immediate and responsive service for our International Policyholders who need service with health care access. Frontier International Group provides the Frontier-24 branded service offerings to coordinate and facilitate arrangements for international Policyholders in case of illness or when an emergency arises – including hospitalizations, transportation or medical evacuations if needed.

Frontier International Group is honored to support our International Partners and Policyholders through Frontier-24, with physician referrals and pharmaceutical services and access which can truly make all of the difference for a Policyholder in an unfamiliar location.

The staff at Frontier International Group can arrange treatment at a "Center Of Excellence" for travelers seeking the very best care available. Simple inquiries regarding claims or policy information are welcomed and handled with the highest regard for customer service.

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